There's No AI Without IA

There’s No AI Without IAEarley Information Science2024-04-12T15:50:28+00:00

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Artificial intelligence (AI) is increasingly hyped by vendors of all shapes and sizes – from well-funded startups to well-known software brands. Financial organizations are building AI-driven investment advisors¹.

Chatbots provide everything from customer service² to sales assistance³. Although AI is receiving a lot of visibility, the fact that these technologies all require some element of knowledge engineering, information architecture, and high-quality data sources is not well known. Many vendors sidestep this question or claim that their algorithms operate on unstructured information sources, “understand” those sources, interpret the user query, and present the result without predefined architectures or human intervention. That very well might be true in certain circumstances, but most applications require a significant amount of hard work on the part of humans before neural nets, machine learning, and natural language processors can work their magic.

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Earley Information Science

Earley Information Science (EIS) offers transformative solutions for businesses grappling with complex customer service challenges, particularly within call center operations. Under the leadership of Seth Earley, EIS leverages its deep expertise in information architecture and AI to address critical pain points that plague customer service centers, such as knowledge and information fragmentation, legacy infrastructure, and the need for digital transformation. EIS's approach is centered on improving efficiency, enhancing customer experience, and preparing businesses to adapt to and lead in the digital age.

EIS emphasizes the importance of integrating digital transformation processes with the customer journey, ensuring that investments directly impact customer satisfaction and business outcomes. By focusing on the customer journey, EIS helps organizations identify bottlenecks and deploy technologies that optimize each stage, from discovery through support. This approach not only enhances the customer experience but also aligns tactical metrics with strategic outcomes, demonstrating the ROI of data and technology investments

Furthermore, EIS addresses the critical need for call centers to improve service quality. Suggestions for businesses include mitigating outsourcing to locations with language barriers using AI technology, ensuring customer service representatives can resolve issues efficiently in a single interaction, and utilizing technology to access customer records swiftly. These strategies aim to cultivate a base of loyal customers, as excellent customer service is paramount in today's market where consumers are willing to switch brands for superior service

By partnering with Earley Information Science, companies can leverage the organization's three decades of experience and insights including EIS's methodologies to transform their customer service operations, making them more responsive, efficient, and aligned with the demands of the digital era.

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There’s No AI Without IA

There’s No AI Without IA

Artificial intelligence (AI) is increasingly hyped by vendors of all shapes and sizes – from well-funded startups to well-known software brands. Financial organizations are building AI-driven investment advisors¹.

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By submitting this form, you acknowledge and understand that your personal information may be collected and used as described in ArenaCX’s Privacy Policy, including sending emails about ArenaCX products, services, and events.

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Articles & Insights

There’s No AI Without IA

There’s No AI Without IA

Artificial intelligence (AI) is increasingly hyped by vendors of all shapes and sizes – from well-funded startups to well-known software brands. Financial organizations are building AI-driven investment advisors1.

Access This Resource

By submitting this form, you acknowledge and understand that your personal information may be collected and used as described in ArenaCX’s Privacy Policy, including sending emails about ArenaCX products, services, and events.

Earley Information Science

We Know Oursourcing.

Artificial intelligence (AI) is increasingly hyped by vendors of all shapes and sizes – from well-funded startups to well-known software brands. Financial organizations are building AI-driven investment advisors¹.